Thank you for visiting the Superior Credit Union Website and reviewing our Online Privacy Policy policy.

We believe it is essential to clarify how Superior CU uses information collected online, the benefits of such use and the way information is protected against unauthorized access and use. Your concern about the security of information relating to you and your accounts is understandable and we want to assure you that we are continuously taking steps to safeguard your personal information. It is also essential that you know that we do not sell customer lists or individual customer information to any third parties.

Each member relationship at Superior CU is built on trust. We have implemented policies, procedures and controls to help safeguard and prevent unauthorized disclosure of non-public personal information, as well as detect any such unauthorized disclosures. Superior CU employees are trained to handle member matters and maintain confidence in a manner consistent with applicable laws and this notice. In addition, only employees actively engaged in the discharge of assigned duties involving customer information are authorized to access that information.

Superior Credit Union has taken reasonable measures to ensure that the information and data presented on this website is accurate, appropriate and up to date. While every effort is made to maintain the accuracy and utility of this information, Superior CU makes no express or implied warranty regarding such information or data, and hereby disclaims all legal liability and responsibility to persons or entities that use or access this site and its content, based on their reliance on any information or data obtained through this website.

Links to Other Websites

This Superior CU website provides links to other websites for convenience and informational purposes only. Users should be aware that when you select a link on the Superior CU website to an external website, you are leaving the Superior CU site. You will see a disclosure on our site that alerts you when you are leaving our website. Linked sites are not under the control of Superior CU, and Superior CU is not responsible for the contents of any linked site or any link contained in a linked site, or changes or updates to such sites. Inclusion of such links in the Superior CU website does not imply endorsement by Superior CU of the site, its content, advertisers or sponsors. For your protection, we recommend that you review the separate privacy notices provided on these linked websites. External sites may contain copyrighted materials with restrictions on use and reuse, whereby permission for use or reuse must be obtained from the original source, not from Superior CU.

Superior Credit Union’s Mobile Banking & Mobile Website

For your convenience, Superior Credit Union offers you the ability to access products and services through our mobile banking application and mobile-optimized website. When you interact with us through our mobile banking application and our mobile-optimized website, we may collect information such as unique device identifiers for your mobile device, access to your device’s camera, usage of your pre-established biometric authentication on your device, screen resolution and other device settings, information about your location, and analytical information about how you use your mobile device. We may ask your permission before collecting certain information (such as precise geo-location information) through Superior CU’s mobile-optimized website.

Use of “Cookies” on This Website to Collect Data

Superior Credit Union is strongly committed to protecting and maintaining the privacy of your non-public, personal information. Our information gathering and dissemination practices for this site are described as follows. Superior CU automatically collects and stores the following information when you visit our website:

• Date and time your request was received
• Your Internet Protocol (IP) address, or the address of your Internet Service Provider (ISP)
• Specific resource on Superior CU website that was accessed as a result of the request or application
• Content of any sent or received cookies*

*Some parts of the Superior CU website may use a “cookie,” which is a file placed on your computer hard drive that allows the Superior CU server to log the pages you use in the Superior CU website to determine if you have visited the site before. It also stores your preferences and other information on your computer to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content. No personal identifying information is captured by the cookie. This information is used by the Superior CU server to provide certain website features during your visit. You can set your browser to warn you when placement of a cookie is requested, and decide whether or not to accept it. By rejecting a cookie, some of the features available on the site may not function properly.

Other than collecting information as described above, this site collects no personally identifiable information. When you knowingly and voluntarily provide personal, non-public information, such as when you complete data fields on a loan application, you have chosen to make an exception to the automatic data collection as described.

Notice Regarding Children’s Information

We respect the privacy of children and comply with the practices under the Children’s Online Privacy Protection Act. We do not knowingly collect or retain personally identifiable information from children under the age of thirteen.

Email Communications

When you choose to identify yourself to Superior CU and provide an email address as an accepted communication channel, you are consenting to Superior CU using the information you provide, including personally identifying information, in accordance with this notice, unless you expressly state in the email your objection to any use(s). This may include the transmission of service communications such as welcome letters, billing reminders, technical service information and security announcements. Since general email is not secure and may be intercepted or viewed by others, you should refrain from sending confidential or private information via email.

Information Security Standards

Superior Credit Union continually updates and improves our security standards and procedures to prevent fraud and help protect against anyone gaining unauthorized access to your confidential information. We maintain physical, electronic and procedural safeguards that comply with federal standards. Our associates have an appropriate level of access to your personal information in order to perform their jobs and provide you with the best financial products and services possible. We work with law enforcement officials to pursue any individuals who either fraudulently access or attempt to access or use information. We are continually looking for new technology to further enhance the security of this information through appropriate checks and balances built into procedures.

For further information on this and other consumer protection rules regarding the Internet and Web site operations please visit the Federal Trade Commission online at www.ftc.gov. You also may call the FTC's Consumer Response Center toll-free at 1-877-FTC-HELP (382-4357), or write Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

Superior Credit Union provides e-Alert services as a convenience to our members. e-Alerts are sent only to the designated email addresses or cell phone numbers that you specify upon enrolling in the service. You may receive e-Alerts via a computer, through most personal email addresses, and cellular phones that accept text messaging.

The email addresses or cell phone numbers you specify may be changed at any time by accessing the e-Alerts feature at www.superiorcu.com. These email addresses and cell phone numbers will not be updated if submitting a change of address on your account. If your email addresses or cell phone numbers should change, it is your responsibility to update the information as soon as possible at www.superiorfcu.com.

Due to various issues that can arise (internet outages, cell phone service outages, incorrectly set up email accounts, spam filters, etc.), Superior Credit Union does not guarantee the delivery of your e-Alerts. Though Superior Credit Union may attempt to notify you of problems in delivering your alerts, you acknowledge that Superior Credit Union is not liable for misdirected, returned, or undeliverable messages as a result of the following circumstances including but not limited to: (1) Incorrect or invalid email addresses or cell phone numbers; (2) Canceled or inactive email or cell accounts; (3) Lack of Internet or cell phone service provider; (4) Factors outside of Superior Credit Union's control. Do not reply directly to the e-Alerts notifications that you receive.

Information disclosed in an e-Alert message is for informational purposes only. Account information or data can not be manipulated or changed via email. Please refrain from relying on the e-Alerts system as the primary means of governing your Superior Credit Union account. You can always use Connect 24 home banking, Audio Response (419-228-5463 or 419-acu-line), or call 419-223-9746 to inquire about the status of your account.

Superior Credit Union will not send e-Alerts whether by cell phone, text message or email that ask you to provide, update, or confirm sensitive data such as your Account Number, Username, Password, PIN, SSN, ATM/Debit Card Number, Credit Card Number or Expiration Date.

The e-Alerts service is a faster and more efficient mechanism for notifying our members of certain account conditions. Members who receive e-Alerts will no longer receive paper notices. Superior Credit Union reserves the right to modify or discontinue the e-Alerts service at any time without notice. Furthermore, Superior Credit Union reserves the right to modify these Terms of Service without notice.

Note: Members may be charged by their service providers for providing the text messaging or email service. Moreover, members may be unable to receive text messaging in some geographical areas due to the unavailability of service by their service providers.