Fraud Prevention Center | Superior Credit Union
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At Superior Credit Union, we promise to work in your best interest and protect your privacy. Over the past year, our members have been impacted by the increase in fraudulent activities. Superior has a dedicated Fraud Department whose sole purpose is to assist our members with fraudulent transactions, potential scams and more. They also work tirelessly to report these incidents to the authorities when necessary. 

Now more than ever, we want to encourage our members to stay vigilant and to come to us with any potential scams. Here are some tips to keep your accounts safe: 

  1. Never feel pressured to give confidential information over the phone, especially if the call was unexpected. This includes card and account numbers and any code that you receive via text or email.
  2. Trust Superior-owned channels. Always go through the Superior app or website when seeking member support.
  3. Do not trust messages from people or organizations you do not know. If you were solicited through a computer pop-up, social media or dating site message, text, email or phone call from someone you have never met, end the conversation immediately and contact Superior and the authorities.
  4. Be cautious of payment requests via wire, gift cards or crypto currency to people or organizations you haven’t met in real life.
  5. Keep your ATM PIN private and keep an eye out for suspicious activity around you when using any ATM.
  6. Be wary of false urgency any time someone tries to convince you that you must act now.


Scams constantly evolve in this age of technology and our staff is trained to protect you and your best interests. If you are unsure about any communication you receive, please visit your local Superior branch or give us a call at (877) 717-2271. We will help keep your account safe and secure. For after-hours fraud assistance, please call (833) 735-1891.


Current Scams

To keep our members up to date on the latest scams, we have put together a summary of each and what to look out for:

    For more information

    For more information, please visit your local Superior office or contact 877.717.2271 and ask to speak with someone in our Fraud Department.

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