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#Superior Stories

Get to know some of our members and their stories. What kind of issues could Superior credit union help you with?
Let's start your #SuperiorStory

  • Alyssa & Chris

    Superior was easy to work with, willing to answer all our questions and, most important, helped us save money.
    Read Alyssa & Chris's Full Testimonial
    With the recent reduction in interest rates, we inquired to see if we could qualify for a better mortgage rate with Superior. We applied online to inquire about refinancing and were contacted within a day by Alisha at Superior. She provided us with plenty of information, answered all our questions and was great to work with. We qualified for a better interest rate which ultimately led to a reduction on our minimum principal and interest payment. This gave us the ability to reduce the time to pay off our mortgage by making the same monthly payment as we were with our previous lender. Superior was easy to work with, willing to answer all our questions and, most important, helped us save money.
    Alyssa & Chris
  • Bridget L.

    I would highly recommend her to any family member or friend. Thank you, Julie, for making this such a smooth transition!
    Read Bridget L.'s Full Testimonial
    A friend referred me to Julie Music at Superior, when I was looking to refinance my home and open a home equity line of credit. Even though I contacted Julie during one of her busiest times, she still had the sweetest demeanor and treated me as if I was her only customer. It was such a pleasure working with her, and we even had some laughs along the way. I would highly recommend her to any family member or friend. Thank you, Julie, for making this such a smooth transition!
    Bridget L.
  • Shannon & Chaz

    Superior Credit Union made the process quick and easy for us from start to finish.
    Read Shannon & Chaz's Full Testimonial
    Chaz and I were ecstatic when we finally found the perfect land to build our home on after months of searching. Superior Credit Union made the process quick and easy for us from start to finish. We were able to do our application and sign our disclosures all by email which made it incredibly easy for us during the uncertainty of times like this; and we were appreciative of the communication and support we had during our loan process. We can't wait to team up with Superior for our construction loan! 
    Shannon & Chaz
  • Lisa S.

    I was able to get a new car as well as ALL new windows and doors for my entire house! Excellent customer service.
    Read Lisa S.'s Full Testimonial
    I recently got a Home Equity Loan. I am happy to say I was able to get a new car as well as ALL new windows and doors for my entire house! I am pleased to say that despite the pandemic, Narissa Trigilio was there to help me get this processed. I also needed more $ and she was quick to get this done as well, so I could get my car and house taken care of in a timely manner. Excellent customer service.
    Lisa S.
  • Trevor & Kara

    Buying a house can be stressful. Working with Superior, especially Amy in Ottawa, we were able to enjoy the whole..
    Read Trevor & Kara's Full Testimonial
    Buying a house can be stressful. Working with Superior, especially Amy in Ottawa, we were able to enjoy the whole process from start to finish. Now my fiancé and I can start our new life together with a little less stress and it’s all thanks to the mortgage team at Superior Credit Union.
    Trevor & Kara
  • Mike Aurand (UrbanWoody Brewery)

    I had a dream and Superior Credit Union was willing to take a chance on us to make it all happen.
    Read Mike Aurand (UrbanWoody Brewery)'s Full Testimonial
    I had a dream and Superior Credit Union was willing to take a chance on us to make it all happen. We went to several banks about our project of a brewery. No bank would help. We weren’t wealthy people, just your regular old blue collar family. We had a great business plan, I had went to brewery school and interned at several breweries, we had done all our research and, on top of all that, we wanted to invest in a town that’s wanting to make a comeback. I don’t remember who I talked to, but someone said, “Why don’t you try the credit union?” So, I went in and talked with Kim. Instead of getting the same old banker’s attitude, she was excited and had Drew call me. From then on, I knew I didn’t have someone just wanting  to loan me money. We had someone who wanted to be a part of our dream. Every obstacle we had to make this happen Drew and Superior were able to overcome. Unlike the other banks that just want to loan money, Superior went above and beyond to make our dream come true. My wife and I cannot thank Superior Credit Union enough for what they did for us and for believing in us. When all other banks just said no, Superior looked outside the box and got to know us and our passion and became a part of this dream. That’s why when you look at the front of our building, you see our logo and you see that we proudly display “Another project financed by Superior Credit Union.
  • Kandee & Jacob

    We chose Superior Credit Union for our house mortgage because of the low rates compared to other local banks.
    Read Kandee & Jacob's Full Testimonial
    We chose Superior Credit Union for our house mortgage because of the low rates compared to other local banks. They were very helpful with guiding us how to finance our first home. Thank you to Kathy at the Wapakoneta branch for helping us begin our homeowner's journey!
    Kandee & Jacob
  • Jim W.

    Their rates are great, and the loan officers, tellers and others there are the best. They are, well, Superior!”
    Read Jim W.'s Full Testimonial
    I have been able to afford (and pay off) loans for four bikes… and a car. Their rates are great, and the loan officers, tellers and others there are the best. They are, well, Superior!
    Jim W.
  • Shawn & Natalie

    Great company to work with, they will help save you tons of money.
    Read Shawn & Natalie's Full Testimonial
    Julie and Kelly were both fantastic, they met all our needs and very professional. Even when we hit small roadblocks they worked through it, and always found solutions. Great company to work with, they will help save you tons of money.
    Shawn & Natalie
  • Kelsey & Damon

    We were also able to purchase our first home through their Welcome Home mortgage program!
    Read Kelsey & Damon's Full Testimonial
    We first came to Superior for our auto loans but have since moved all our accounts here. We were also able to purchase our first home through their Welcome Home mortgage program! Thank you, Katie, for answering all our questions and taking us through the home loan process.
    Kelsey & Damon
  • Bill & Laurie

    The customer service and value of being appreciated as a member by far surpasses any bank we have been in contact with.
    Read Bill & Laurie's Full Testimonial
    Since visiting Superior Credit Union both Laurie and I have become members and moved money into investments through Superior. We have been VERY happy with the service provided by Tim Niebel and others that we have come in contact with. The customer service and value of being appreciated as a member by far surpasses any bank we have been in contact with or used. Prior to playing the Piggy Bank promotion, I had barely heard of Superior and after we talked to many of our friends who are members and got excellent reviews.
    Bill & Laurie
  • Glen S.

    Aileen was very helpful and very quick in helping me make decisions about a business checking account at Superior.
    Read Glen S.'s Full Testimonial
    Aileen was very helpful and very quick in helping me make decisions about a business checking account at Superior. I felt very comfortable about the decisions we made and about working with her in the future. Thank you for your help.
    Glen S.
  • Anna F.

    Free checking! Free savings! Low interest rates with good credit!! Great banking features!! Bye bye Chase!
    Read Anna F.'s Full Testimonial
    Free checking! Free savings! Low interest rates with good credit!! Great banking features!! Bye bye Chase!
    Anna F.
  • Bruce H.

    Love using Superior Insurance Services.
    Read Bruce H.'s Full Testimonial
    Love using Superior Insurance Services. They always work with me on bills and claims to see if I should claim something or if there are better options to lower my bill. Keep up the great work.
    Bruce H.
  • Elizabeth M.

    They go the extra mile and I saved a lot on my auto and apartment renter's insurance. It made a big change to my budget!
    Read Elizabeth M.'s Full Testimonial
    Very friendly and helpful staff. They go the extra mile and I saved a lot on my auto and apartment renter's insurance. It made a big change to my budget! Thank you Wendy!
    Elizabeth M.
  • Jo B.

    Absolutely LOVE this bank...great rates on everything and great customer service! HIGHLY recommend!
    Read Jo B.'s Full Testimonial
    Just worked with Patricia Reinhard to renew/increase a home equity line of credit...she was very friendly, courteous and efficient. Absolutely LOVE this bank...great rates on everything and great customer service! HIGHLY recommend!
    Jo B.
  • Nancy V.

    The application process was easy and Bonnie answered all of our questions. Everything was finished in 2 weeks.
    Read Nancy V.'s Full Testimonial
    We wanted to refinance our mortgage, pay off some bills and do some home repairs. We met with a loan officer who advised us a Home Equity line would be better for us. The application process was easy and Bonnie answered all of our questions. Everything was finished in 2 weeks. We’ve had several dealings with Superior and we couldn’t be happier.
    Nancy V.
  • Leesa B.

    Linsey was extremely helpful in helping with my loan. It was very quick and super easy!
    Read Leesa B.'s Full Testimonial
    Linsey was extremely helpful in helping with my loan. It was very quick and super easy!
    Leesa B.
  • Cindi H.

    WOW, you need to join this highly accredited credit union. The service is outstanding.
    Read Cindi H.'s Full Testimonial
    WOW, you need to join this highly accredited credit union. The service is outstanding. The loan process is a wiz and their rates are way under other financial institutions. Do not miss this opportunity for an unprecedented experience in banking.
    Cindi H.
  • Timothy K.

    Extremely quick and professional in handling my automobile loan. The loan officer was on top of it and knew her stuff.
    Read Timothy K.'s Full Testimonial
    Extremely quick and professional in handling my automobile loan. The loan officer was on top of it and knew her stuff. Thank you for making it so easy for me.
    Timothy K.
  • Noel N.

    Love the people working at my branch. They helped me not only set up a checking and savings account but also a CD.
    Read Noel N.'s Full Testimonial
    Love the people working at my branch. They helped me not only set up a checking and savings account but also a 12 month CD. Thank you guys for the help.
    Noel N.
  • Kimmie S.

    We are first time home buyers and they helped us every step of the way when we applied for our mortgage.
    Read Kimmie S.'s Full Testimonial
    Everyone is really helpful. We are first time home buyers and they helped us every step of the way when we applied for our mortgage. They are knowledgeable and take the time to explain answers to any questions we had.
    Kimmie S.
  • Rachel M.

    Probably the best decision I made was to finance my new loan with Superior.
    Read Rachel M.'s Full Testimonial
    I recently accepted a new position out of town. I decided to purchase versus rent a new home. Probably the best decision I made was to finance my new loan with Superior. Alisha from the Delphos branch went above and beyond to ensure everything was on track for my closing. Not only was she my mortgage loan expert but also a project manager. If you want 5 star customer service, SCU is your place. Thanks Alisha!
    Rachel M.
  • Dylan W.

    John was very very helpful, gave me insight on savings accounts and helped me get what I needed quickly!
    Read Dylan W.'s Full Testimonial
    John was very very helpful, gave me insight on savings accounts and helped me get what I needed quickly!
    Dylan W.
  • Patti P.

    Everyone was so nice and helpful with getting our auto loan. We are so appreciative of all of their help.
    Read Patti P.'s Full Testimonial
    Everyone was so nice and helpful with getting our auto loan. We are so appreciative of all of their help. Special thanks to Pam at Lima and our loan officer at Mt. Orab.
    Patti P.