One of our top priorities is maintaining the security of our members’ accounts. This includes 24/7 monitoring of debit and credit card transactions to detect and discover fraudulent purchases. We receive daily reports of noticeable trends and active fraud locations, and take appropriate action to ensure your account security. Very often, fraudulent activity appears regionally, and can be pinpointed to a particular retailer, city, state, or foreign country.
In such cases we may choose, for the security of our members, to block transactions originating from or taking place in those locations.
If you are traveling to one of these blocked areas (or if you are making a purchase from a company located in one of these areas), you can have the block temporarily released by calling Member Services at 877.717.2271. You can also log in to Online Banking, select the Secure Contact tab, and send us a secure message.
You can find the current list of blocked locations here.
If you are traveling, but not to a blocked area, it is still important to let us know your plans so we can put a note in your account. Purchases made in an area other than your home area may be flagged as fraudulent and could cause your card to be temporarily restricted.
TIP: Make sure we have your current cell phone number on file so that we can call you if we have a question.